Are you thinking about getting a problem tracking system? Don't just buy the first system that is attractive to you. You can actually find the best problem tracking system for free without any compromise on capabilities! Some of the finest systems offer a demo and free demo version that requires you to pay nothing at all. However , go through this checklist before you choose a problem tracking system:
Step 1: List all needs - How massive is your business and how many clients does your assistance desk manage on a monthly or weekly basis? Write down a general outline of the needs of your assistance desk. You might list how many calls are tracked each day, how many people are there in your assistance desk team, does your help desk team work round the clock, how are problem tickets escalated, for example.
Make a clear summary of needs so that you can compare simply with the features offered by various vendors. Use this outline to shortlist the most-suitable problem tracking systems available in the market. In case you are just starting out and cannot prepare a detailed summary, a general outline would do. The idea is that you've got a basic knowledge of what tasks are going to be accomplished thru the problem tracking system.
Step 2: List express wants - Schedule a meeting with your assistance desk team. Talk about what are the particular needs that need to be tackled through a problem tracking system. How does the help desk wish to log issues, track tickets, give replies, escalate issues, and report to the management? Does your current problem tracking system have issues?
A good check list would help select the most highly effective problem tracking system for your business model and help desk team configuration.
Step 3: Define your cut off point and budget - You would be stunned to know how fantastic some of the free problem tracking systems are! You really don't need to spend at all in using these systems. There is not any compromise on capability whether or not you get a free problem tracking system for your business.
Nevertheless there might be those times when you need to expand into a paid version. Get out of the mindset that only a paid version would be beneficial. Try some of the free demos and you would amaze yourself for sure. Naturally, don't forget the deadline by which the system is to be installed. Top problem tracking systems which are web-based require just a few minutes for installation. You may have your entire help desk system active within a half hour.
Step 4: Ask for suggestions - It won't hurt to ask for recommendations from colleagues, staff, and even blog writers! Search the Internet for reviews and prepare a shortlist of the problem tracking systems that match your wants. Seller websites and online reviews would give you a smart idea of whether a problem tracking system is very good for you or not.
Step 5: Additional features - Always go for the monthly-payment model, a net-based system so substructure costs aren't needed, and high-security systems.
Step 1: List all needs - How massive is your business and how many clients does your assistance desk manage on a monthly or weekly basis? Write down a general outline of the needs of your assistance desk. You might list how many calls are tracked each day, how many people are there in your assistance desk team, does your help desk team work round the clock, how are problem tickets escalated, for example.
Make a clear summary of needs so that you can compare simply with the features offered by various vendors. Use this outline to shortlist the most-suitable problem tracking systems available in the market. In case you are just starting out and cannot prepare a detailed summary, a general outline would do. The idea is that you've got a basic knowledge of what tasks are going to be accomplished thru the problem tracking system.
Step 2: List express wants - Schedule a meeting with your assistance desk team. Talk about what are the particular needs that need to be tackled through a problem tracking system. How does the help desk wish to log issues, track tickets, give replies, escalate issues, and report to the management? Does your current problem tracking system have issues?
A good check list would help select the most highly effective problem tracking system for your business model and help desk team configuration.
Step 3: Define your cut off point and budget - You would be stunned to know how fantastic some of the free problem tracking systems are! You really don't need to spend at all in using these systems. There is not any compromise on capability whether or not you get a free problem tracking system for your business.
Nevertheless there might be those times when you need to expand into a paid version. Get out of the mindset that only a paid version would be beneficial. Try some of the free demos and you would amaze yourself for sure. Naturally, don't forget the deadline by which the system is to be installed. Top problem tracking systems which are web-based require just a few minutes for installation. You may have your entire help desk system active within a half hour.
Step 4: Ask for suggestions - It won't hurt to ask for recommendations from colleagues, staff, and even blog writers! Search the Internet for reviews and prepare a shortlist of the problem tracking systems that match your wants. Seller websites and online reviews would give you a smart idea of whether a problem tracking system is very good for you or not.
Step 5: Additional features - Always go for the monthly-payment model, a net-based system so substructure costs aren't needed, and high-security systems.
About the Author:
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